Account locked incorrectly (fixed)

Our business cannot access their emails, and I cannot access the BMBO portal.

There has been issues with incorrect invoices. I have reached out to support in the past and was told to ignore those. My theory is our account is locked due to non-payment.

However, we paid a large amount at the beginning of the year for email service THROUGH December 2026.

The only proof I have of that is now in my email that I can no longer access.

Please correct my billing and reinstate my account. Thank you.

I submitted a ticket elsewhere and everything seems to be working now, thank you.